A simple overview of how bookings, access, and guest support are handled on the website. Property-specific terms in your reservation confirmation always take priority.
Final rates, taxes, and any add-ons are shown in the booking flow before you confirm. Availability may change by date, length of stay, and property type. Welcome voucher: €30 off your first direct booking with code RESIDENTAS30, valid for bookings made until 31 December 2026. Staying a month or longer? Contact us for our best rate.
The payment method and timing are shown during checkout or in the confirmation email. Keep the reservation confirmation handy for the most accurate booking details.
Direct bookings on residentas.com: the Flexible rate is free to cancel until 2 days before arrival, the Early Booking rate is free to cancel until 30 days before arrival, and the Non-refundable rate cannot be cancelled or refunded. Bookings made on Booking.com, Airbnb or other platforms follow that platform’s policy. Full details are in our Terms and Conditions.
Check-in is from 16:00 and check-out is by 10:00 at all four buildings. Early check-in and late check-out may be possible on request. Access instructions are sent before arrival, and some stays use contactless or digital entry.
Quiet hours are 10 pm to 8 am in all buildings. No smoking inside and no parties or events. The minimum age to book is 18. Pets are welcome at Residentas Apóstolos only (up to two; a fee may apply, so tell us before you book) and are not allowed at Arco do Bandeira, Áurea or São Pedro. Step-free access is not guaranteed, so contact us before booking if it matters to you.
We use guest details to manage reservations, communicate about stays, and meet legal and accounting requirements. If you have a privacy question, reach out through the contact page.
Black Friday
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Valid on direct bookings made by 29 November 2026.
