{"id":6851,"date":"2026-09-23T05:21:15","date_gmt":"2026-09-23T05:21:15","guid":{"rendered":"https:\/\/residentas.com\/?page_id=6851"},"modified":"2026-09-23T05:21:15","modified_gmt":"2026-09-23T05:21:15","slug":"politica-de-privacidade","status":"publish","type":"page","link":"https:\/\/residentas.com\/pt\/privacy-policy\/","title":{"rendered":"Pol\u00edtica de Privacidade"},"content":{"rendered":"\n<style>\n.res-doc{--ink:#231a15;--navy:#1b2a4a;--muted:#6d5f55;--accent:#b95732;--accent-dark:#8f3c24;--line:#e8e0d6;--cream:#fbf6ef;--sand:#fdf3ea;color:var(--ink);font-family:'DM Sans',var(--wp--preset--font-family--sans,system-ui),sans-serif;font-size:1rem;line-height:1.7}\n.res-doc *{box-sizing:border-box}\n.res-hero{background:var(--cream);border-bottom:1px solid var(--line);padding:3.5rem 1.5rem 3rem;margin-bottom:2.5rem}\n.res-hero-in{max-width:70rem;margin:0 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1.5rem}\n.res-sec{counter-increment:sec;border-bottom:1px solid var(--line);padding:0 0 1.75rem;margin:0 0 1.75rem}\n.res-sec:last-of-type{border-bottom:0}\n.res-sec h2{font-family:'Cormorant Garamond',var(--wp--preset--font-family--serif,Georgia),serif;font-size:1.75rem;font-weight:500;color:var(--navy);margin:0 0 .65rem;padding-left:3.25rem;position:relative}\n.res-sec h2::before{content:\"0\" counter(sec) \".\";position:absolute;left:0;top:.35rem;color:var(--accent);font-family:'DM Sans',sans-serif;font-size:1rem;font-weight:700}\n.res-doc p,.res-doc li{margin:0 0 .9rem;color:#3a2f27}\n.res-main ul{padding-left:1.15rem;margin-bottom:1rem}\n.res-main ul li{margin-bottom:.4rem}\n.res-doc a{color:var(--accent-dark)}\n.res-card{background:var(--cream);border:1px solid var(--line);border-radius:12px;padding:1.1rem 1.25rem;margin:1.1rem 0}\n.res-card p{margin:0;font-size:.9375rem;line-height:1.6}\n.res-card strong{font-size:1rem}\n.res-table{width:100%;border-collapse:collapse;border:1px solid var(--line);border-radius:12px;overflow:hidden;margin:1rem 0 .5rem;font-size:.9375rem}\n.res-table th{background:var(--cream);text-align:left;font-size:.7rem;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);padding:.75rem 1rem;border-bottom:1px solid var(--line)}\n.res-table td{padding:.9rem 1rem;border-bottom:1px solid var(--line);vertical-align:top;line-height:1.55}\n.res-table tr:last-child td{border-bottom:0}\n.res-fill{background:#fff;border-bottom:2px dotted var(--accent);padding:0 .25rem;font-weight:600}\n.res-todo{max-width:70rem;margin:0 auto 2rem;padding:1.25rem 1.4rem;background:var(--sand);border:1px solid #e8c9a8;border-left:4px solid var(--accent);border-radius:12px}\n.res-todo h3{margin:0 0 .6rem;color:var(--accent-dark);font-size:.75rem;letter-spacing:.14em;text-transform:uppercase}\n.res-todo ul{margin:0 0 .6rem;padding-left:1.15rem;font-size:.9375rem}\n.res-todo p{margin:0;font-size:.875rem;color:var(--muted)}\n@media(max-width:900px){.res-wrap{grid-template-columns:1fr;gap:2rem}.res-side{position:static}.res-hero{padding:2.5rem 1.25rem 2rem}}\n@media(max-width:560px){.res-table,.res-table tbody,.res-table tr,.res-table td{display:block;width:100%}.res-table thead{display:none}.res-table tr{border-bottom:1px solid var(--line);padding:.85rem 1rem}.res-table tr:last-child{border-bottom:0}.res-table td{border:0;padding:.15rem 0}.res-table td:first-child{font-weight:700;color:var(--accent-dark)}.res-sec h2{padding-left:2.5rem}}\n<\/style>\n<div class=\"res-doc\">\n<div class=\"res-hero\"><div class=\"res-hero-in\">\n<p class=\"res-kicker\">Privacy Policy<\/p>\n<h1>Your privacy matters.<\/h1>\n<p class=\"res-sub\">How we collect, use and protect your personal information when you book or stay with Residentas.<\/p>\n<\/div><\/div>\n\n<div class=\"res-wrap\">\n<nav class=\"res-side\" aria-label=\"On this page\">\n<ol>\n<li><a href=\"#p1\">Who we are<\/a><\/li>\n<li><a href=\"#p2\">What we collect and why<\/a><\/li>\n<li><a href=\"#p3\">Who else sees it<\/a><\/li>\n<li><a href=\"#p4\">Data sent outside Europe<\/a><\/li>\n<li><a href=\"#p5\">How long we keep it<\/a><\/li>\n<li><a href=\"#p6\">Your rights<\/a><\/li>\n<li><a href=\"#p7\">Cookies<\/a><\/li>\n<li><a href=\"#p8\">Keeping your data safe<\/a><\/li>\n<li><a href=\"#p9\">Changes to this policy<\/a><\/li>\n<\/ol>\n<p class=\"res-help\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#b95732\" stroke-width=\"1.6\"><rect x=\"2.5\" y=\"5\" width=\"19\" height=\"14\" rx=\"2.5\"\/><path d=\"M3 7l9 6 9-6\"\/><\/svg>\n<span><strong>Questions about privacy?<\/strong><a href=\"mailto:residentas@residentas.com\">residentas@residentas.com<\/a><br>+351 21 145 0297<small>We usually reply within one business day.<\/small><\/span><\/p>\n<\/nav>\n\n<main class=\"res-main\">\n<p class=\"res-stamp\">Last updated: 23 September 2026<\/p>\n\n<section class=\"res-sec\" id=\"p1\"><h2>Who we are<\/h2>\n<p>Residentas operates this website and the apartments described on it. We decide how and why your personal data is used, which makes us the data controller.<\/p>\n<div class=\"res-card\"><p><strong>Residentas<\/strong><br>\nRua Serpa Pinto, 15, 4.\u00ba Direito, 1200-443 Lisboa, Portugal<br>\n<a href=\"mailto:residentas@residentas.com\">residentas@residentas.com<\/a> &nbsp;|&nbsp; +351 21 145 0297<\/p><\/div><\/section>\n\n<section class=\"res-sec\" id=\"p2\"><h2>What we collect, and why<\/h2>\n<p>We collect only the personal information needed to manage your booking, your stay and our legal obligations.<\/p>\n<table class=\"res-table\">\n<thead><tr><th>Information<\/th><th>What we use it for<\/th><th>Our legal basis<\/th><\/tr><\/thead>\n<tbody>\n<tr><td>Your name, email address and phone number<\/td><td>To create and manage your reservation, confirm it, send arrival information and answer your questions<\/td><td>To perform our contract with you<\/td><\/tr>\n<tr><td>Your stay details (dates, apartment, number of guests)<\/td><td>To price the stay, confirm availability and prepare the apartment<\/td><td>To perform our contract with you<\/td><\/tr>\n<tr><td>Payment information<\/td><td>To take payment. Card details are entered directly into our payment provider&#8217;s secure form. We never see or store your full card number.<\/td><td>To perform our contract with you<\/td><\/tr>\n<tr><td>Invoices and transaction records<\/td><td>To meet Portuguese tax, accounting and tourist-accommodation obligations<\/td><td>Legal obligation<\/td><\/tr>\n<tr><td>Identification at check-in (when required)<\/td><td>Guest registration that the law requires for tourist accommodation<\/td><td>Legal obligation<\/td><\/tr>\n<tr><td>Website and cookie data<\/td><td>To keep the site working and secure, and (only if you accept) to understand how the site is used and to measure advertising<\/td><td>Our legitimate interest in a working, secure site; your consent for analytics and advertising<\/td><\/tr>\n<\/tbody><\/table><\/section>\n\n<section class=\"res-sec\" id=\"p3\"><h2>Who else sees it<\/h2>\n<p>We share your data only with companies that help us run the booking and the stay. They act on our instructions, under contract, and may not use your data for their own purposes.<\/p>\n<ul>\n<li>Our reservation management platform, which holds reservations and guest contact details<\/li>\n<li>Stripe, which processes card payments and never shares full card numbers with us<\/li>\n<li>Our website hosting provider and our email delivery provider, which send booking emails<\/li>\n<li>Google (Analytics and advertising), only after you accept those cookies<\/li>\n<li>Our accountants, and public authorities where the law requires it, including guest registration for tourist accommodation<\/li>\n<\/ul>\n<p>We never sell your personal data, and we never share it for someone else&#8217;s marketing.<\/p><\/section>\n\n<section class=\"res-sec\" id=\"p4\"><h2>Data sent outside Europe<\/h2>\n<p>Some of these providers are based outside the European Economic Area, or use support teams that are. Where your data travels outside the EEA, it is protected by the European Commission&#8217;s standard contractual clauses or by an adequacy decision for that country.<\/p><\/section>\n\n<section class=\"res-sec\" id=\"p5\"><h2>How long we keep it<\/h2>\n<table class=\"res-table\">\n<thead><tr><th>Record<\/th><th>Kept for<\/th><\/tr><\/thead>\n<tbody>\n<tr><td>Bookings, invoices and payment records<\/td><td>10 years, the period Portuguese tax law requires<\/td><\/tr>\n<tr><td>Enquiries that never became a booking<\/td><td>Only as long as we need them to answer you, then deleted<\/td><\/tr>\n<tr><td>An unfinished booking left on the website<\/td><td>2 hours, then deleted automatically<\/td><\/tr>\n<tr><td>Technical booking logs (identifiers and statuses only, never card data)<\/td><td>30 days<\/td><\/tr>\n<\/tbody><\/table><\/section>\n\n<section class=\"res-sec\" id=\"p6\"><h2>Your rights<\/h2>\n<p>You can ask us for a copy of your data, to correct it, to delete it, to limit how we use it, to object to our using it, or to send it to another provider. Where we rely on your consent \u2014 cookies and marketing \u2014 you can withdraw it at any time, and withdrawing it does not affect what we did beforehand.<\/p>\n<p>Write to <a href=\"mailto:residentas@residentas.com\">residentas@residentas.com<\/a> and we will reply within one month. If you are unhappy with our answer, you can complain to the Portuguese data protection authority, the Comiss\u00e3o Nacional de Prote\u00e7\u00e3o de Dados \u2014 <a href=\"https:\/\/www.cnpd.pt\" target=\"_blank\" rel=\"noopener\">cnpd.pt<\/a>.<\/p><\/section>\n\n<section class=\"res-sec\" id=\"p7\"><h2>Cookies<\/h2>\n<p>Cookies that are strictly necessary keep the website and the booking steps working; they cannot be switched off. Everything else \u2014 functional, analytics, performance and advertising cookies \u2014 is used only if you accept it in the cookie banner. Until you accept, analytics and advertising stay switched off and no such cookies are stored on your device.<\/p>\n<p>You can change your choice at any time through the cookie banner on the site.<\/p><\/section>\n\n<section class=\"res-sec\" id=\"p8\"><h2>Keeping your data safe<\/h2>\n<p>The site runs over an encrypted connection, card details go straight to our payment provider, and access to reservation data is limited to the people who need it to host you.<\/p><\/section>\n\n<section class=\"res-sec\" id=\"p9\"><h2>Changes to this policy<\/h2>\n<p>If we change how we use your data, we will update this page and the date at the top. Questions are always welcome at <a href=\"mailto:residentas@residentas.com\">residentas@residentas.com<\/a>.<\/p><\/section>\n<\/main>\n<\/div>\n<\/div>\n<script>\n(function(){var l=document.querySelectorAll('.res-side ol a'),s=[].map.call(l,function(a){return document.querySelector(a.getAttribute('href'));});\nfunction u(){var i=0;for(var k=0;k<s.length;k++){if(s[k]&#038;&#038;s[k].getBoundingClientRect().top<140)i=k;}\n[].forEach.call(l,function(a,j){a.classList.toggle('is-active',j===i);});}\nu();window.addEventListener('scroll',u,{passive:true});})();\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Your privacy matters. How we collect, use and protect your personal information when you book or stay with Residentas. Who we are What we collect and why Who else sees it Data sent outside Europe How long we keep it Your rights Cookies Keeping your data safe Changes to this policy Questions about [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6851","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Residentas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/residentas.com\/pt\/politica-de-privacidade\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Residentas\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Your privacy matters. 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